Contact, Shipping & Returns

Shipping

• We roast to order. Orders ship within 1–2 business days of roasting, Monday through Friday.
• Standard delivery is typically 2–5 business days once shipped, depending on your address.
• Tracking is emailed as soon as your bag leaves the roastery.
• We currently ship within the United States. International shipping is coming — join the list and we will tell you when.

Our Guarantee

Coffee is personal. If a bag is not right for you, we would rather fix it than keep your money.

• Unopened bags: return within 30 days of delivery for a full refund.
• Opened bags: if you do not love it, email us within 30 days. We will send a different roast or refund you — no need to ship the coffee back.
• Damaged or wrong item: send a photo to info@saintmichaelscoffee.com and a replacement goes out that week. Keep the original.

Refunds

• Approved refunds return to the original payment method within 5–10 business days.
• Return shipping on unopened bags is the customer’s. If we made the mistake, it is ours.
• Original shipping charges are refunded only when the return results from our error.

Subscriptions

• Pause, skip, swap a roast, or cancel any time before your next roast date.
• Changes made after a batch is roasted apply to the following delivery.

Gift Orders

• Gift recipients can exchange for a different roast within 30 days — have them email us with the order name.

Anything not covered here, just ask. We would rather sort it out directly than hide behind a policy page.